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Netflix Cancellations Surge After Hastings' Endorsement of Harris

Summary

Following Reed Hastings’ endorsement of Vice President Kamala Harris and his substantial donation to her campaign, Netflix experienced a significant surge in subscription cancellations. Reports indicate that the rate of cancellations nearly tripled in the U.S. shortly after Hastings made his support public, particularly during a five-day period that saw the highest churn rates of the year.

This wave of cancellations was largely driven by supporters of former President Donald Trump, who initiated a boycott campaign under the hashtag #CancelNetflix. Hastings’ endorsement was made on July 22, 2024, coinciding with his announcement of a $7 million donation to a pro-Harris super PAC, which sparked outrage among conservative viewers. The timing of the cancellations was notable, as they occurred against the backdrop of Netflix phasing out its lowest-priced ad-free subscription tier, which had already led to increased churn in July. However, the spike in cancellations linked to Hastings’ political stance was particularly pronounced, with July 26 marking Netflix’s worst day for account closures in 2024.

Context of the Cancellations

The backlash against Netflix is not unprecedented; the streaming service has faced boycotts in the past, notably in 2020 over the controversial film Cuties. In this instance, Hastings’ long-standing support for Democratic candidates and his public endorsement of Harris appeared to galvanize a segment of the audience that felt alienated by the company’s political leanings. The immediate impact of Hastings’ donation and endorsement was evident, as the cancellation rate reached an average of 2.8% in July, significantly higher than previous months.

Broader Implications

The incident highlights the growing trend of politically motivated consumer behavior, particularly among conservative audiences who have increasingly mobilized against companies perceived to have liberal biases. As the political climate intensifies leading up to the 2024 elections, the reactions from consumers may continue to shape the business strategies of major corporations like Netflix. The situation also raises questions about the influence of public endorsements by corporate leaders and their potential effects on company revenues and consumer loyalty.

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